Marketing Communications Terms

These terms govern the text messages, telephone calls and emails you agree to receive from FUSE Health Inc. when you submit a form on this site, and how we handle the information you give us. They form part of our Privacy Policy and control where they are more specific. Consent language version 2026-10-01.v3.

1. SMS/Text Message Terms

1.1 Program Description

FUSE Health Inc. may send text messages to individuals who submit their contact information through the lead forms on fusehealth.com, request follow-up, request information, begin an eligibility or qualification process, or otherwise consent to receive text messages. Messages may include follow-up communications, marketing messages, promotional offers, appointment or consultation reminders, account or intake-related notices, and other information related to FUSE Health Inc.’s products, services, programs, and offerings. Messages may be sent from [SHORT CODE / 10DLC NUMBER / TOLL-FREE NUMBER].

1.2 Consent to Receive Texts

By providing a mobile number and submitting the applicable form, the individual authorizes FUSE Health Inc. and its service providers, agents, and representatives to send text messages to the mobile number provided. Text messages may be sent using automated technology, an automatic telephone dialing system, prerecorded or artificial voice technology where applicable, and similar communication technologies.

1.3 No Purchase Condition

Consent to receive marketing text messages is not a condition of purchasing any product or service, obtaining any telehealth consultation, receiving any pharmacy product, or otherwise doing business with FUSE Health Inc. or any clinical services partner.

1.4 Message Frequency and Charges

Message frequency may vary. Message and data rates may apply. The individual is responsible for any charges imposed by his or her wireless carrier. Not all carriers or devices are supported, and carriers are not liable for delayed or undelivered messages.

1.5 Opt-In Confirmation

Upon initial opt-in, FUSE Health Inc. may send a single confirmation message that identifies FUSE Health Inc. and the program, states that message frequency may vary and that message and data rates may apply, and provides STOP and HELP instructions. The confirmation message will not contain marketing content beyond identification of the program.

1.6 Opt-Out Instructions

To stop receiving marketing text messages, reply STOP to any text message. FUSE Health Inc. may send one additional text message confirming the opt-out request, and that confirmation message will not contain marketing content. Individuals may also opt out, emailing opt-out@fusehealth.com, or using any other reasonable method that clearly communicates the request. Opt-out requests will be honored within the time required by applicable law and in any event within ten (10) business days.

1.7 Help Instructions

For help, reply HELP to any text message or contact [CUSTOMER SUPPORT PHONE NUMBER] or [CUSTOMER SUPPORT EMAIL ADDRESS].

1.8 Effect of Opt-Out

After an opt-out request is processed, FUSE Health Inc. will not send further marketing text messages to the opted-out number unless the individual later provides renewed consent. Opting out of marketing text messages does not necessarily stop non-marketing, transactional, legally required, or service-related communications, to the extent such communications are permitted by law.

1.9 Eligibility and Authority

The text message program is intended for individuals who are at least eighteen (18) years of age. By providing a mobile number, the individual represents that he or she is the subscriber or customary user of that number and is authorized to consent to receive text messages at that number.

1.10 Number Changes

If an individual changes, transfers, or relinquishes a mobile number, the individual agrees to notify FUSE Health Inc. promptly at [CUSTOMER SUPPORT EMAIL ADDRESS] or [CUSTOMER SUPPORT PHONE NUMBER] so that messages are not sent to a number the individual no longer controls.

1.11 No Sharing of Mobile Opt-In Data

Mobile telephone numbers and text message opt-in consent collected through the program will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Mobile information may be shared with service providers solely to deliver messages and operate the program on FUSE Health Inc.’s behalf, and as otherwise described in Part II, Section 4.

1.12 Changes to These Terms

FUSE Health Inc. may update these text message terms from time to time. Material changes will be posted at fusehealth.com/privacy-policy and, where required by law, communicated by text message. Continued participation in the program after the effective date of a change constitutes acceptance of the updated terms.

2. Telephone Marketing Terms

2.1 Authorization to Call

By submitting a telephone number through the lead forms on fusehealth.com or otherwise requesting follow-up, the individual authorizes FUSE Health Inc. and its service providers, agents, and representatives to call the number provided for marketing, promotional, informational, and follow-up purposes.

2.2 Calling Technologies

Calls may be placed by live representatives and, if used by FUSE Health Inc., through automated dialing technology, prerecorded messages, artificial voice messages (including AI-generated voice), ringless voicemail technology, or similar communication technologies.

2.3 Calling Hours

FUSE Health Inc. will place marketing calls and texts only during legally permitted hours based on the recipient’s local time. Under federal law, marketing calls may not be placed before 8:00 a.m. or after 9:00 p.m. local time at the recipient’s location, and certain states impose narrower windows or restrict calls on Sundays and holidays. The lead form states that calls occur between 9:00 a.m. and 9:00 p.m. Eastern Time; for recipients outside the Eastern Time Zone, FUSE Health Inc. will confine calls to the more restrictive of the stated window and the recipient’s legally permitted local hours.

2.4 Do-Not-Call Requests

A recipient may request not to receive marketing calls from FUSE Health Inc. by stating “do not call” during any call, emailing opt-out@fusehealth.com, replying STOP to a related text message, or using any other reasonable method that clearly communicates the request.

2.5 Internal Do-Not-Call List

FUSE Health Inc. maintains an internal do-not-call list and will honor company-specific do-not-call requests within the time required by applicable law. A do-not-call request applies to the telephone number identified in the request and will be retained for at least the period required by law.

2.6 Identification During Calls

During outbound marketing calls, FUSE Health Inc. will promptly identify the caller, the business on whose behalf the call is made, and a telephone number or other contact method through which the recipient may make a do-not-call request. Prerecorded or artificial-voice marketing messages will include an automated, interactive opt-out mechanism.

2.7 Caller Identification

FUSE Health Inc. will transmit accurate caller identification information, including a telephone number that is answered during normal business hours and through which a recipient may make a do-not-call request. FUSE Health Inc. will not block or spoof caller identification.

2.8 Call Recording and Monitoring

Calls with FUSE Health Inc. may be recorded or monitored for quality assurance, training, compliance, and record-keeping purposes. Where required by applicable law, recipients will be notified at the outset of the call and may decline to continue a recorded call.

2.9 No Clinical Advice

Telephone follow-up personnel may provide general information about FUSE Health Inc.’s offerings and the process for connecting with independent licensed clinical providers through the FUSE Platform. FUSE Health Inc. is not a healthcare provider, and its personnel do not provide medical advice, diagnose conditions, recommend treatment, influence prescribing decisions, or provide clinical services. Any clinical services are provided solely by independent licensed clinical service partners.

3. Email Marketing Terms

3.1 Consent to Email

By providing an email address and submitting the lead forms on fusehealth.com, the individual consents to receive emails from FUSE Health Inc. and its service providers, agents, and representatives regarding FUSE Health Inc.’s products, services, programs, offers, and related information.

3.2 Commercial Email Content

Marketing emails will accurately identify the sender in the header and “From” line, will not use materially false or misleading header or routing information, will not use deceptive subject lines, will be identified as advertisements or solicitations where required by law, and will include a clear and conspicuous method to unsubscribe from future marketing emails.

3.3 Unsubscribe

A recipient may opt out of marketing emails by using the unsubscribe mechanism included in every marketing email or by contacting opt-out@fusehealth.com. The unsubscribe mechanism will remain functional for at least thirty (30) days after the email is sent, will not require the recipient to pay a fee, log in, or provide information other than an email address, and requests will be processed within ten (10) business days or any shorter period required by applicable law.

3.4 Physical Mailing Address

Marketing emails will include FUSE Health Inc.’s valid physical postal address: [COMPANY POSTAL ADDRESS].

3.5 Transactional or Relationship Emails

Unsubscribing from marketing emails will not necessarily stop transactional, service-related, legally required, account-related, or other non-marketing communications, to the extent such communications are permitted by law.

3.6 No Sale of Email Addresses

Email addresses collected through the lead forms on fusehealth.com will not be sold, rented, or transferred to third parties for their own marketing purposes, and will be shared with service providers only as described in Part II, Section 4.

4. Privacy and Data Notice for Leads

4.1 Information Collected

FUSE Health Inc. may collect the information submitted through the lead forms on fusehealth.com, including name, work email address, mobile number, form responses, consent records, and related information, together with device and interaction data such as IP address, device identifiers, browser type, referring page, form version, and the date and time of submission.

4.2 Use of Lead Information

FUSE Health Inc. may use lead information to verify contact information, respond to requests, provide follow-up communications, send marketing communications where permitted, operate and improve lead intake processes, measure campaign performance, prevent fraud or misuse, maintain consent and opt-out records, enforce its terms, and comply with legal obligations.

4.3 Disclosure to Service Providers

FUSE Health Inc. may disclose lead information to its communications vendors, CRM providers, identity or phone verification providers, compliance vendors, analytics vendors, and other service providers that assist with lead intake, follow-up, marketing, opt-out processing, reporting, and platform operations. Service providers are contractually restricted to using lead information only on FUSE Health Inc.'s behalf and for the purposes described in this notice.

4.4 Other Disclosures

FUSE Health Inc. may also disclose lead information (a) to independent licensed clinical service partners or pharmacy partners only when the individual proceeds to request services through the FUSE Platform and only as necessary to facilitate that request; (b) to comply with law, legal process, or governmental requests; (c) to protect the rights, safety, or property of FUSE Health Inc., its users, or others; and (d) in connection with a merger, acquisition, financing, or sale of assets, subject to this notice.

4.5 No Sale or Targeted-Advertising Use of Lead Data

FUSE Health Inc. does not sell lead information and does not share lead information with third parties for cross-context behavioral or targeted advertising. [CONFIRM. If FUSE Health Inc. uses advertising pixels, cookies, or audience-matching tools on the lead form page, this statement must be revised, and an opt-out of sale/sharing/targeted advertising must be offered where required by state law.]

4.6 Health-Related Information

the lead forms on fusehealth.com does not request medical, diagnostic, or prescription information, and individuals should not submit health information through the form. FUSE Health Inc. is not a healthcare provider, and lead information is not protected health information under HIPAA in FUSE Health Inc.’s hands. Because a request for follow-up may indicate an interest in telehealth or pharmacy services, FUSE Health Inc. treats lead information with heightened care, limits its use to the purposes described in this notice, and does not use it for targeted advertising or disclose it in a manner that would be treated as a sale or sharing of consumer health data under applicable state law without any consent that law requires.

4.7 Consumer Privacy Rights

Depending on the individual’s state of residence, the individual may have the right to access, correct, delete, or obtain a copy of personal information; to opt out of the sale or sharing of personal information, targeted advertising, or certain profiling; to limit the use of sensitive personal information; and to not be discriminated against for exercising these rights. Requests may be submitted at [PRIVACY REQUEST METHOD / WEB FORM / EMAIL] or by calling [PRIVACY PHONE NUMBER]. FUSE Health Inc. will verify the identity of the requester, will respond within the time required by applicable law, and will permit requests through an authorized agent where the law provides.

4.8 Retention

FUSE Health Inc. retains lead information for as long as reasonably necessary for the purposes described in this notice, to comply with legal obligations, and to resolve disputes. FUSE Health Inc. retains consent, opt-out, and do-not-call records for at least [FIVE (5)] years after the later of the last communication or the revocation of consent so it can demonstrate compliance.

4.9 Security

FUSE Health Inc. maintains administrative, technical, and physical safeguards designed to protect lead information against unauthorized access, use, or disclosure, and requires its service providers to do the same. No method of transmission or storage is completely secure.

4.10 Children

the lead forms on fusehealth.com and the associated communications are not directed to individuals under eighteen (18) years of age, and FUSE Health Inc. does not knowingly collect lead information from minors. If FUSE Health Inc. learns that it has collected information from a minor, it will delete that information.

4.11 Incorporation into Privacy Policy

These Sections 5 through 8 form part of FUSE Health Inc.’s Privacy Policy, available at fusehealth.com/privacy-policy, which is made available at or before the point of collection and describes the categories of personal information collected, the purposes of use, the categories of recipients, retention practices, consumer choices, and the methods for exercising privacy rights. In the event of a conflict between these Sections and the general Privacy Policy with respect to marketing communications or lead data, these Sections control.

4.12 Changes and Contact

FUSE Health Inc. may update this notice from time to time and will post the effective date of the current version at fusehealth.com/privacy-policy. Questions about this notice or FUSE Health Inc.’s privacy practices may be directed to [PRIVACY CONTACT EMAIL] or [COMPANY POSTAL ADDRESS].

Lead form consent statement

The full statement you agree to when you submit a form with your mobile number:

By clicking “Submit and Request Follow-Up,” I request that FUSE Health Inc. contact me about its products, services, programs, offers, and related information, including services that may involve access to telehealth consultations, pharmacy products, or other productized offerings through its platform (“FUSE Platform”). I understand that FUSE Health Inc. is not a healthcare provider, does not provide clinical services, and does not prescribe, sell, dispense, or distribute pharmacy products; any clinical services are provided by independent licensed clinical service partners, and any prescription products are available only if prescribed by a licensed healthcare provider following an appropriate clinical review.

By providing my mobile number, I expressly authorize FUSE Health Inc., and their respective service providers, agents, and representatives to contact me at the telephone number I provide, including by call or text message, for marketing, promotional, informational, and follow-up purposes. These communications may be made using live agents, automated technology, an automatic telephone dialing system, prerecorded or artificial voice messages, ringless voicemail technology if used by FUSE Health Inc., and similar communication technologies. Message and data rates may apply. Message frequency may vary.

My consent is not a condition of purchasing any product or service, obtaining any telehealth consultation, receiving any pharmacy product, or otherwise doing business with FUSE Health Inc., their respective service providers, or any clinical services partner. I may revoke my consent at any time by replying STOP to any text message, by stating “do not call” during any call, by emailing opt-out@fusehealth.com, or by any other reasonable method that clearly communicates my request.

By providing my email address, I consent to receive marketing, promotional, transactional, and follow-up emails from FUSE Health Inc. and its service providers, agents, and representatives. I may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the email or by contacting opt-out@fusehealth.com.

Calls and texts will be made only as permitted by applicable law. FUSE Health Inc. will not intentionally place marketing calls or texts outside permitted calling hours. FUSE Health Inc. will ensure that outbound calls and texts are placed only during legally permitted hours based on the recipient’s local time.

Mobile number verification

We verify your mobile number in real time to confirm that we can reach you, reduce errors, prevent fraud or misuse, and support lawful follow-up communications. By submitting your number, you represent that you are the subscriber or customary user of the number provided and that you are authorized to consent to calls and text messages at that number.